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What is the warranty on your products?

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Embedded computer systems have a 2 year limited warranty. All other products including motherboards, panel pcs, and components have 1 year limited warranty. Product warranties are offered by the original manufacturers of the systems and components covered. Warranty is void in the following cases:

• Products that have been mishandled, modified, defaced or otherwise physically damaged by the customer.

• Products that have warranty labels or serial numbers removed, damaged or modified by the customer


Customer is responsible for shipping back to New Era Electronics or the original manufacturer. If the repair or replacement is covered under warranty, New Era or the original manufacturer will cover the shipping back to the customer.

Full warranty terms are covered under the respective terms of the individual manufacturers of the components and systems.

Can I get my product repaired if it is out-of-warranty?

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If your product is out of warranty, submit an RMA request with the model number, serial number and details of the problem. If the item can be repaired, you will be provided with a quote for the repair and an RMA number.


    Call us at 905.265.1235 or fill out the form below. Our experienced technicians are available to help with your custom configuration or to provide a quote.