What is the warranty on your products?
Embedded computer systems have a 2 year limited warranty. All other products including motherboards, panel pcs, and components have 1 year limited warranty. Product warranties are offered by the original manufacturers of the systems and components covered. Warranty is void in the following cases:
• Products that have been mishandled, modified, defaced or otherwise physically damaged by the customer.
• Products that have warranty labels or serial numbers removed, damaged or modified by the customer
Customer is responsible for shipping back to New Era Electronics or the original manufacturer. If the repair or replacement is covered under warranty, New Era or the original manufacturer will cover the shipping back to the customer.
Full warranty terms are covered under the respective terms of the individual manufacturers of the components and systems.