Fill out the form below to submit a request for a Return Material Authorization. We will review the request and respond as soon as possible.

      Fill out the form below for general customer support questions regarding your product


      Customers purchasing from the online store are responsible for all shipping and insurance. New Era Electronics ships to USA and Canada. All products will be shipped through UPS. Customers who would like to arrange shipping via a different carrier, must contact New Era directly to arrange the shipping terms. Shipping charges are non-refundable.

      Products purchased or received are subject to export laws and regulations of Canada. Title and risk of loss to products pass from New Era Electronics to customer upon New Era Electronics’ delivery of the Products to the carrier.


      Free Shipping Within Canada

      Orders shipping within Canada exceeding $500 are eligible for free economy shipping. If your purchase qualifies for free shipping, you will see option upon checkout.

      Shipping to the USA

      UPS Express – next day
      UPS Expedited – 2-3 days
      UPS Standard – up to 7 days


        Call us at 905.265.1235 or fill out the form below. Our experienced technicians are available to help with your custom configuration or to provide a quote.