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How do I return a product for repair or replacement?

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In order to return a product for repair or replacement, you will need to be issued an Return Material Authorization (RMA) number. In order to do that, fill out the RMA request form on our support page. Customers are responsible for the cost of shipping, for all returned products. If the product is covered by the product warranty, it will be repaired and shipped back. Otherwise a quote for the repair will be provided.

Alternatively, if under warranty, customers may contact the original manufacturer of the systems or components directly in order to arrange warranty repair and replacement. This can reduce transit time.

What is the timeline on systems returned for repair?

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Systems will typically be shipped back in 14 days. In the case of extensive damages, this may be longer.

How do I return a product for refund?

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Products purchased on the New Era Electronics website are eligible for a refund within 30 days of shipping, subject to the following fees and exceptions. Products may only be returned for refund with a corresponding RMA number. In order to receive an RMA number, submit an RMA request for approval. Customers are responsible for the cost of shipping for all products returned to New Era Electronics, in addition to a 25% restocking fee. Exceptions to refund eligibility are as follows:

• Products that have been mishandled, modified, defaced or otherwise physically damaged.

• Products returned without original packaging and all accessories

• Products that have warranty labels or serial numbers removed, damaged or modified by the customer

• Software

• Assembly and testing fees

• Special orders, custom products, and volume orders of 5 or more units.


REQUEST A QUOTE

Call us at 905.265.1235 or fill out the form below. Our experienced technicians are available to help with your custom configuration or to provide a quote.