How do I return a product for repair or replacement?
In order to return a product for repair or replacement, you will need to be issued an Return Material Authorization (RMA) number. In order to do that, fill out the RMA request form on our support page. Customers are responsible for the cost of shipping, for all returned products. If the product is covered by the product warranty, it will be repaired and shipped back. Otherwise a quote for the repair will be provided.
Alternatively, if under warranty, customers may contact the original manufacturer of the systems or components directly in order to arrange warranty repair and replacement. This can reduce transit time.