Products purchased on the New Era Electronics website are eligible for a refund within 30 days of shipping, subject to the following fees and exceptions. Products may only be returned for refund with a corresponding RMA number. In order to receive an RMA number, submit an RMA request for approval. Customers are responsible for the cost of shipping for all products returned to New Era Electronics, in addition to a 25% restocking fee. Exceptions to refund eligibility are as follows:
• Products that have been mishandled, modified, defaced or otherwise physically damaged.
• Products returned without original packaging and all accessories
• Products that have warranty labels or serial numbers removed, damaged or modified by the customer
• Software
• Assembly and testing fees
• Special orders, custom products, and volume orders of 5 or more units.