Following lackluster service and support from other industrial distributors, we were pleasantly surprised to come across New Era. The level of service has been outstanding for any sized order, from prototype to full production. It is refreshing to feel that a distributor is truly working with us, providing added value, in order to meet our often erratic material requirements.
New Era has been a large supplier for our company over the past 8 years. Extensive efforts are always taken to research and attain products for specific testing and fulfill the continuously increasing needs of our company. New Era has continued to provide flexibility and accommodating schedules for the delivery of our products as well as willingness to stock large quantities; allowing us to feel secure in their availability. New Era’s technical staff is highly knowledgeable so finding the correct product or service becomes effortless.
Dealing with New Era has been refreshing. They allow us to place large blanket orders, holding the inventory for us locally and then releasing them in small quantities as we require. By doing this we’ve been able to eliminate long lead times, reduce cost of doing business and receive product exactly when we need it.
New Era offers diverse product lines which really streamlines purchasing. As they say it makes them a one stop source. Because of their 24 hour burn in service on boards, we’ve had no defective product from them to date.
New Era has been building our custom computer systems for the past five years. During the early stages of our product development New Era worked closely with our design engineers and listened closely to our technical requirements. They build our custom computer systems exactly per our specs and by offloading assembly onto New Era, our tech staff can concentrate on troubleshooting and product design.